MaxFlo Service Management System ("MaxFlo", "we", "our", or "us") respects your privacy and is committed to protecting personal data in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023.
1. Information We Collect
Information You Provide
- Name
- Email address
- Phone number
- Business name
- Business address
- Employee details
- Customer information entered into the platform
Service Data
You may store:
- Customer records
- Job details
- Repair history
- Inventory data
- Billing records
- Attachments and documents
Automatically Collected Information
- IP address
- Browser type
- Device information
- Operating system
- Access logs
- Usage analytics
2. Purpose of Processing
We process personal data for:
- Account creation
- Service delivery
- Authentication
- Customer support
- Billing and invoicing
- Security monitoring
- Platform improvements
- Legal compliance
3. Legal Basis
Where required under applicable laws, processing is carried out based on:
- Your consent
- Performance of contractual obligations
- Compliance with legal obligations
- Legitimate business interests
4. Customer Data Responsibility
If you store customer information within MaxFlo:
- You are responsible for obtaining necessary permissions and consents.
- You remain the primary controller of such data.
- MaxFlo acts as a processor of such information for service delivery purposes.
5. WhatsApp and Communication Services
MaxFlo may facilitate notifications via:
- SMS
You are responsible for ensuring that recipients have consented to receive such communications where required by law.
7. Data Retention
We retain personal data only for as long as:
- Necessary to provide services
- Required by law
- Needed for dispute resolution
Upon account termination, data may be deleted according to our retention policies.
8. Security Measures
We implement reasonable security measures including:
- Access controls
- Encryption where appropriate
- Secure authentication
- Monitoring and logging
However, no system can guarantee absolute security.
9. Your Rights
Subject to applicable law, you may:
- Access your personal data
- Correct inaccurate data
- Request deletion of data
- Withdraw consent where applicable
- Request information regarding processing
Requests may be submitted using the contact information below.
10. Children's Privacy
The Service is not intended for individuals under 18 years of age.
We do not knowingly collect personal information from children.
11. Cross-Border Data Transfers
Your data may be processed on servers located outside your state or country where legally permitted and necessary for service delivery.
Appropriate safeguards will be implemented where required.
13. Changes to this Privacy Policy
We may update this Privacy Policy periodically.
Updated versions will be published on our website.